Terms of use

1. Preamble

The company Garline is a Limited Liability Company registered in the commercial and companies register under the number of Siret: 482600848, company having its registered office at 39 rue St Jacques 72200 La Flèche.

Garline is at your disposal:

  • By e-mail: connection on our site in the section "Contact" or "my orders" where after identification by e-mail and password, you will be able to ask your question or to make a request.

  • By mail to: Garline 39 rue St Jacques 72200 La Flèche.

The shop "www.garline.fr" presents original creations, unique pieces or small series, in silver, brass or gold plated, with accessories such as charms, sequins etc, according to its inspiration ... Garline can also realize some of his models on order. All models are handmade in our workshop.

Two jewels of identical composition may nevertheless have color differences depending on the materials that compose them. We make every effort to ensure that the jewels are the most faithful to the model presented on the site. (Small differences that will make your jewel, a unique jewel!)

Garline has set up and operates the site "www.garline.fr", presented in French. In particular, the following information is indicated:

  • The legal notice specifically identifying the company Garline,

  • The essential characteristics of the products offered, as well as their price in euros and the participation in shipping costs when it is effective.

  • Details on how to exercise your right of withdrawal

In principle, as a customer of Garline, we are committed to doing our utmost to satisfy you, in order to build a cordial and lasting relationship of trust. Thus, we are at your disposal to provide you with the information you may need before, during or after your purchases.

By your order, you acknowledge to have the full legal capacity to commit yourself to respect the present general conditions of sale.

Any order you place on this site will be subject to these general conditions of sale as well as the special conditions governing the purchase of certain associated services. These T & Cs are intended to define the sales regime and the rights and obligations resulting therefrom.

We inform you that to the extent that you order the products online, your agreement regarding the content of these terms and conditions of sale does not require a handwritten signature.

We are careful to regularly adapt the text of the general conditions of sale. As well, we invite you to read the version in force on the day of your order.

The contract of sale of a product purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.

2. Offers from Garline

Our products being unique pieces or small series, the prices are valid as long as they are visible on the site.

Garline reserves the right to modify or change the products and prices offered without prior notice (with the exception of orders in progress which retain their conditions valid on the day of the order).

In the event of an absence of the ordered item, unless you want a replacement item of an equivalent amount, your unavailable order will be automatically canceled and you will be refunded if your bank account has been debited.

Product identification:

The photographs, texts, graphics, datasheets are entirely from our company.

3. Order processing

Information when ordering

You must check the completeness and conformity of the information you provide when ordering, including the delivery address.

We can not be held responsible for any data entry errors and consequences (eg delays or delivery errors). In this context, the costs incurred for the return of the order would be your responsibility.

4. Prices and payments

The prices indicated in our prices are expressed in euros and take into account the French VAT in force. These prices do not include flat-rate participation for shipping costs (see delivery charges). Billing prices are those in effect on the day of the order's registration.

To pay for your order, you have all the payment methods offered during the final validation of the order form:

  • Credit card, payment is made via the secure online payment method of Crédit Agricole.

  • Check, in case of payment by check, it must be issued by a bank domiciled in France.

  • An order paid by check will be processed upon receipt and validation of the payment, it being cashed immediately. Availability and shipping times start from the date of registration and validation by our bank of the means of payment (your order may be delayed by about 10 days).

Online payment

By validating the purchase order, you guarantee that we have the necessary authorizations to use the payment method you have chosen.

We certify that the credit card details are encrypted using the SSL (Secure Socket Layer) protocol, and never transit unencrypted over the network. Payment is made directly to the aforementioned body.

The sums collected can not be considered as a deposit.

An order will be considered as a sale when all the products have been shipped and you have paid in full the payment of the products and your participation in the shipping costs.

We will have the right to refuse to make a delivery or to honor an order in cases where you have not paid totally or partially a previous order, or in cases where a dispute of payment would remain.

We retain full ownership of the products on sale, until full receipt of all amounts due on the occasion of your order (including taxes and fees).

5. Delivery

The products will be delivered to you at the address you indicated on the order form in France, by letter followed. The indicated deadlines are average times, given for purely indicative purposes and correspond to the processing, preparation and delivery times of your order.

Garline reserves the right to charge a contribution to shipping costs: below a certain order threshold. Free delivery from 80 € of purchase in metropolitan France.

Delivery delay

Our delivery times are only indicative, and may range from 2 to 4 days, unless specified on the site in case of exceptional closure, where deliveries will be deferred, except also when some unique pieces are manufactured on demand. (the delay is then communicated during the order confirmation).

A delivery date will be communicated to you during the validation of your order, Note, however, that any order paid by check will only be processed upon receipt of the means of payment . Availability and shipping times must be recalculated from the date of registration of this method of payment.

Exceedances of these deadlines can not give rise to any cancellation of the order, to any reduction of price paid by the purchaser, and to no payment with respect to damages as soon as the customer is delivered within 30 working days or 21 working days following the confirmation of his order.

Late delivery

In case of late delivery within eight working days after the date of shipment indicated in the email "tracking - shipping advice" please contact our company by email. However, we invite you to contact your post office or withdrawal beforehand.

A carrier survey will be opened with the carrier at the request of Garline to locate your package. This investigation can take up to 21 business days from the date of opening. If during this period, the package is found, it will be rerouted as soon as possible to your home. Beyond, the package will be considered lost.

Any delay in delivery must be indicated to us within 21 working days after the shipment, to allow the carrier to conduct a reliable investigation.

At the end of the investigation for loss, we will send you a replacement item (return to our fees) or we will refund it upon request. If the ordered product (s) were no longer available, you will be able to obtain the refund of the products concerned by the declaration of confirmed loss of the carrier.

It is recalled that no refund or return of the product can be made before the closing of the investigation.

6. Receipt of the order

Attention, if you entrust the reception of the product to a third party (concierge of your building, hostess at the workplace, ...) it receives the package on your behalf and for your account. He is responsible for this, so you must ask him to be vigilant about the follow-up of the precautions of use and to remind him to bring to the received thing the same care that if he was personally recipient of it.

We ask you to be particularly careful when receiving your order about its verification and the observation of a possible anomaly.

We invite you to check (or have the receiving agent check) the apparent condition of the products on delivery with the deliveryman. Whatever the carrier and in the presence of an apparent anomaly (missing product compared to the delivery order, damaged package externally, broken products, etc ...), you must refuse the package.

Otherwise, you must:

Unpack the parcel in the presence of the deliveryman, and write detailed handwritten reservations by having the delivery man sign it.

The reservations made by the recipient on delivery constitute evidence of the existence and extent of the damage. Be sure to be precise and complete in their writing (the simple mention "subject to unpacking" is considered too general and imprecise)

Notify by registered letter with acknowledgment of receipt a reasoned protest letter to your carrier within three (3) days of receipt (Article L133-3 of the French Commercial Code),

Notify Garline by email via your customer space or registered mail within three (3) business days of delivery of your package, For reasons of probation, we recommend that you send us photographs from all sides of your account. parcels within the same period.

At the slightest problem at the reception, it is essential that you keep the elements in the state in which they were delivered to you (accessories, packaging (s) and on-packing (s) included). If the products need to be returned, you will submit a return request by simple mail to "Garline, 39 rue St Jacques 72200 La Flèche". This request will be accompanied, if necessary, by the copy of the letter addressed to the carrier or the "finding of spoliation" (report 170 for the Post) or the "statement of anomaly" obtained from the carrier. As a precaution, we ask you to keep a copy of this form. In case of absence of an anomaly related to the transport, the request of the number of return can be made by telephone with our customer service. Return will be in accordance with the terms of Article 7 below.

In any case, these precautions do not preclude the benefit of legal warranties and the exercise of the right of withdrawal. Nevertheless, in order for your withdrawal to be accepted, you must have informed us of the anomaly or spoliation beforehand.

In the context of a delivery made by the Post Office, if the package arrives open and / or damaged (especially with the presence of the yellow tape "La Poste") we invite you to refuse.

If you or your agent decides to accept the goods, you must pay attention to:

Enter detailed handwritten reserves on the observed anomaly

At the same time, fill in an "anomaly report" as required by Swiss Post regulations. This form should be sent to us so that we can open an investigation and start a compensation procedure, if necessary.

If you or your agent prefers to refuse the goods, in addition to "detailed handwritten reserves" to be issued, you must ask the carrier that the package is returned to us, accompanied by a "finding of spoliation" (finding 170). Preventatively, we advise you to keep a duplicate of this form.

In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and / or damaged parcel, you must issue "detailed handwritten reserves" that you will notify on the delivery voucher and whose You will notify us by mail and the carrier within three (3) business days of delivery.

7. Returns

Returns are accepted within 15 days of receipt of the order, in their original packaging and colissimo or recommended and must first be the subject of a formal agreement between the seller and the buyer.

In the event of a customer order error concerning the shape, size or colors of the items, Garline reserves the right to accept or refuse the return of the goods in question.

In case of acceptance, a credit or an exchange will be established after Garline has verified the good condition of the goods returned.

The port of return and forwarding remains in this case the responsibility of the customer. In the event of an error on our part, the goods will be exchanged as soon as possible (except exceptions stated above)

In this case, the cost of return postage and return will be fully covered by ourselves.

8. Clause of withdrawal

The consumer has a period of 15 days to exercise his right of withdrawal without having to justify reasons or to pay penalties with the exception of the costs of return.

However, under the provisions of Article L121-20-2 of the Consumer Code, goods and objects made to the consumer's specifications or personalized at the request of the customer can not benefit from the right of withdrawal and that these goods do not will not be returned or exchanged, except for the case of the guarantee of defects in the object sold. The customer's attention is drawn to the fact that these goods sold are manufactured by craftsmen.

The customer will inform the company Garline of its intention to return the product, by e-mail before the expiry of the period of 15 days. However, Garline will only accept the exchange or refund of products if all of the following conditions are met:

  • the return of the products must be done within the deadlines prescribed above, the date appearing on the delivery note being proof of the date of delivery.

  • the product must be returned in its original packaging and in perfect condition for resale.

  • All returns must first be registered and accepted by Garline and be served in written form.

Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

In particular, a product whose packaging has been damaged during the return can not be accepted by Garline.

It is then up to the customer to lodge a claim for damages with the carrier.

Garline reserves the right to determine in good faith whether all of these conditions are met.

9. Litigation

In case of dispute, the law applicable to the relations of the parties is French law, and the attribution of jurisdiction is given exclusively to the commercial court.

10. Computer Law, Files and Freedom

The processing of personal data and the rules of protection of the privacy implemented by the company Garline to guarantee your rights envisaged by the applicable laws are described in the heading "Confidentiality of the data", as well as from each of the pages of the site.

You will find important information and tips. This information includes the choices you have regarding the use of "cookie" files that can save the contents of your shopping cart.

The personal data you provide when using the site is intended solely for Garline to provide you with the services you subscribe to. In accordance with the French law "Informatique et Libertés" n ° 78-17 of January 6, 1978, you have a right of access, modification, rectification and deletion concerning the personal data concerning you, which you can exercise by writing to Garline, 39 rue St Jacques 72200 La Flèche

Depending on your choices made when using the site, especially when creating or consulting your account, you may receive offers from our company or our newsletter. If you no longer wish to receive our commercial messages, you may at any time inform us by clicking on the unsubscribe link in each of our commercial messages or via your customer area or by writing to us at the address above.

Any dispute to which the order could give rise, concerning for example the execution, the interpretation, the validity or its cancellation will be governed on the bottom by the French law (for the rules of forms, like the rules of substance), with the exclusion from the provisions of the Vienna Convention of 11 April 1980 on the International Sale of Goods.

Scope of these conditions: the invalidation of one clause does not affect the others.

If one or more stipulations of the present general conditions are held for invalid or declared such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their reach.

11. Various tips

Watch out for links to other sites! Hypertext links may refer to other sites than "garline.fr". We are not responsible for any non-compliance by these sites with the legal or regulatory provisions in force.

For any problem that you will encounter, please contact the persons in charge of the site in question.

Appendix: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

Article L211-5

To be in conformity with the contract, the property must:

  • Be fit for the usually expected use of a similar good and where applicable:

  • Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

  • present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-12

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Annex 2: Provisions of the Civil Code concerning the guarantee against hidden defects

Article 1641

The seller is bound by the guarantee because of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish so much the use that the buyer would not have acquired it, or would have given a lower price, if he had known them.

Article 1648

The action resulting from the latent defects must be brought by the purchaser within 3 months from the discovery of the defect.